App Privacy Policy
Effective Date: March 1, 2026
Last Reviewed On: August 3, 2026
Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”).
We are committed to protecting your privacy and handling personal information responsibly. This policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
The App may collect the following types of information.
Information You Provide
When using the App, you may voluntarily provide information such as:
Name
Email address
Phone number
Address or location information
Profile information
Photos or files uploaded through the App
Banking details you provide to receive payouts (contractor accounts)
Receipts and purchase information you submit for expense tracking
Messages or other information submitted through forms
Automatically Collected Information
When you use the App, certain information may be collected automatically, including:
Device type
Operating system and version
Unique device identifiers
IP address
This information helps us maintain, secure, and improve the App.
Device Permissions
The App may request permission to access certain features of your device. These permissions are used only for the purposes described below.
Camera: Used to capture photos or upload images within the App.
Photo Library / Storage: Allows you to upload existing images or files.
Location Services: Used for maps, navigation, and routing between job sites. For contractor accounts, the App also collects location data to share your position with your office for dispatch, scheduling, and job routing while you are logged in, even when the App is closed or not in use. Location sharing stops when you log out.
Push Notifications: Used to send alerts, updates, or important notifications related to the App.
You may disable these permissions at any time through your device settings. Disabling permissions may limit certain features of the App.
How We Use Your Information
We may use collected information to:
Create and manage user accounts
Provide App features and services
Process requests or transactions
Send service notifications or updates
Improve the App and user experience
Monitor performance and diagnose technical issues
Maintain security and prevent fraud
Comply with legal obligations
Third-Party Services
The App uses the following third-party services to operate. These providers process information on our behalf, under our instructions, and are not permitted to use it for their own purposes.
Supabase: database, accounts and sign in
Backblaze B2: storage of photos and receipt images
Google Maps: maps, routing and directions
Expo and Firebase Cloud Messaging: push notifications
Telnyx: sending text messages to customers
AI processing services: when you scan a receipt, the image is sent to an automated service that reads the vendor, amounts and category from it. The image is processed to extract that information and is not used to train those services.
The App does not use advertising, analytics or crash reporting services.
These providers have their own privacy policies governing how they handle data.
Data Sharing
We do not sell personal information to third parties.
We may share information in the following situations:
With trusted service providers who help operate the App
When required by law or legal process
To protect our rights, users, or property
In connection with a business transfer such as a merger or acquisition
Data Retention
We retain personal information only as long as necessary to provide the App and comply with legal obligations.
When information is no longer required, it will be securely deleted or anonymized where possible.
Data Security
We implement reasonable technical and administrative safeguards designed to protect your information from unauthorized access, misuse, or disclosure.
However, no system of electronic storage or internet transmission is completely secure, and absolute security cannot be guaranteed.
Your Privacy Rights
Depending on your location, you may have the right to:
Access personal information we hold about you
Request correction of inaccurate information
Withdraw consent for certain uses of your data
Request deletion of your account and personal data
To exercise these rights, please contact us using the details below.
Account and Data Deletion
To request deletion of your account and the personal data associated with it, email [email protected] with the subject line "Account deletion request". Include the email address or phone number linked to your account so we can identify it.
We will confirm we have received your request and complete the deletion within 30 days. Your account, profile, photos, messages and location history are deleted. Records we are required by law to keep, such as invoices and tax records, are retained for as long as the law requires and are not used for any other purpose.
Children's Privacy
The App is not intended for children under the age of 18. We do not knowingly collect personal information from children.
If we learn that information from a child has been collected, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the App or on the platform where the App is distributed.
Continued use of the App after updates indicates acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Lean on Me
Phone: 1 877-456-9535
Email: [email protected]
Website: Wefixfences.ca
Consent
By using our app, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.